November | 2019

Client background

Client: A Leading Malaysia based detective & investigation company having 50+ years of experience of private investigation. Helping corporations in dealing with various problems such as non-compliance, misconduct, corrupt practices, fraud, disputes and many more.

Industry: Investigation services

Area of Operation: Corporate

Products / Services: Private Investigation, Corporate Investigation, Pre-Employment Verification, Close Protection, Bodyguard Services and Security Services

Challenges

Customer was facing challenges in keeping and managing all their data like investigation reports, customer records, employees of customers, contract details etc. He finds all the data meshed-up and unavailable on call.

Solution

makeMybiz have designed web-based CRM application as per client requirement where client can keep all the data centralized and easily accessible on a single click.

Highlights of the CRM Application solution

• • Add & View Employees

  • Add & View Employers (These are basically customer of customer)

  • Data upload through excel

  • Investigation Reports with Archive Feature

  • Customer Contract Copy

  • User Management

  • Reports

Business Impact

Elimination of Manual Work & Records

• • Customer is keeping all the records and data in e-format, which save time, money and energy.

Easy & Global Accessibility of data

• • Customer can access data and see reports globally on travel even. It is enough handy so he can monitor the updates through a mobile device.

Distributed Work

• • Team and employee can add & update records through his/her dedicated login in the application system, which sets accountability of an individual and can be asked for any discrepancy